Return & Refund Policy

Last updated: 07 October 2026

1. Return Window

Eligible products may be returned within 7 days from delivery, subject to the product-specific return conditions displayed at the time of purchase.

2. Eligible Returns

Returns may be accepted for products that are damaged on delivery, defective, incorrect, missing parts/accessories, or otherwise eligible under the product listing's return terms.

3. Condition of Product

Where a return is permitted, the product should generally be unused or in the condition required by the applicable product return terms, with original packaging, accessories, manuals, serial/IMEI labels and invoice where applicable.

4. Non-Returnable Items

Certain products may be non-returnable because of hygiene, activation, personalised configuration, consumable nature, software licensing, or manufacturer restrictions. The applicable product page will specify such restrictions.

5. Refunds

After an approved return or cancellation, the eligible refund will be initiated to the original payment method where possible. Processing time can vary by payment provider and bank.

6. Return Request

To request a return or refund, contact support@bigbilion.shop with your order number, registered email/mobile number and a description of the issue. Photos or videos may be requested for damaged or defective products.

7. Inspection

Returned products may be inspected before a refund or replacement is approved. If a return does not meet the applicable conditions, the request may be declined to the extent permitted by law.