Cancellation Policy

Last updated: 07 October 2026

1. Customer Cancellation

You may request cancellation of an order before it is dispatched, subject to the order status and applicable product restrictions.

2. After Dispatch

Once an order has been dispatched, cancellation may no longer be available. In such cases, you may use the applicable return process after delivery, if the product is eligible for return.

3. Refund for Cancellation

For an approved cancellation of a prepaid order, the eligible refund will normally be initiated to the original payment method. The time taken for the amount to appear in your account depends on the payment provider and bank.

4. How to Request Cancellation

Contact support@bigbilion.shop with your order number and registered contact details. Please include the reason for cancellation if requested.

5. Cancellation by Us

We may cancel an order where a product is unavailable, a pricing or listing error is identified, payment cannot be verified, the delivery address cannot be serviced, or where required for fraud prevention, security or legal compliance.